Support & Maintenance Services
Maximise the performance and reliability of your SAP HCM system
Ensure continuous performance, compliance, and security with Zalaris’ expert SAP HCM Support Services. Our proactive approach minimises risks, enhances system reliability, and keeps your HR and payroll operations running at peak efficiency
Optimising SAP HCM for performance, compliance, and stability
Zalaris’ SAP HCM Support and Maintenance Services help organisations optimise systems, ensure compliance, and resolve issues proactively — reducing internal IT workload and operational costs while keeping HR and payroll running smoothly.
Why choose Zalaris for SAP HCM support services?
Ensure seamless HR and payroll operations with proactive support and expert system management.
24/7 system monitoring & proactive support
Detect, troubleshoot, and resolve issues before they impact operations.
Security, compliance & automated updates
Stay current with evolving regulations through regular patching and system enhancements.
Performance & stability optimisation
Continuously fine-tune your SAP HCM environment for peak efficiency and uptime.
Data integrity & accuracy
Protect payroll and HR data with built-in validation and consistency checks.
Integration & connectivity support
Ensure seamless operation across SAP SuccessFactors and third-party systems.
Business continuity & cost efficiency
Maintain reliable HR operations with disaster recovery and expert-led, cost-effective maintenance.
Comprehensive SAP HCM Support Services
Ensure your SAP HCM environment remains secure, compliant, and optimised with tailored support and maintenance services.
System support & compliance management
Keep your HR and payroll systems stable, compliant, and performing at their best. Zalaris delivers proactive monitoring, incident response, and regulatory support to reduce risk and ensure ongoing business continuity.
- Prevent costly downtime with 24/7 system monitoring and rapid response
- Minimise risk with expert-led security patching and legal change updates
- Maintain payroll accuracy with validation checks and audit-ready reporting
- Protect sensitive data with governance aligned to global privacy standards
- Ensure compliance in complex industries, including public sector and multi-country operations
Application & technical Support
Our technical support services help you maintain and enhance SAP HCM functionality across HR, payroll, and time processes. We ensure your system evolves alongside your business needs—without disrupting operations.
- Resolve functional and technical issues quickly with expert support
- Adjust configurations and workflows to meet changing business demands
- Optimise performance with fine-tuned processes and user interfaces
- Reduce internal workload with scalable support options tailored to your IT capacity
Integration & optimisation services
Zalaris enables smarter, more connected HR operations by enhancing SAP HCM integrations and automating manual processes. We support hybrid environments and help you extend the life and value of your on-premise investment.
- Improve efficiency with seamless integrations across SAP SuccessFactors and third-party tools
- Eliminate manual work with automation tailored to local HR and payroll processes
- Increase adoption with user-friendly enhancements and intuitive workflows
- Align system design with business goals through targeted optimisation
On-Premise to cloud transition advisory
With SAP HCM support ending in 2027, many organisations are exploring cloud migration paths. Zalaris helps you assess your readiness, explore options like RISE with SAP or GROW with SAP, and build a transition strategy—while continuing to support your on-premise environment throughout the journey.
- Understand your options with tailored readiness assessments and roadmap planning
- Build a clear business case for transformation aligned to budget and strategy
- Design hybrid models that preserve existing functionality while embracing innovation
- Extend system life with trusted support if you're not ready to migrate yet
Bridge Today’s Needs with Tomorrow’s Strategy.
With SAP ECC and HCM on-premise support ending in 2027, many organisations are reassessing their long-term HR and payroll strategies. Zalaris helps you stay secure and compliant today—while planning a clear path to the cloud through RISE with SAP. Whether you need more time or are ready to migrate, we support you every step of the way.
Related solutions
Zalaris’ helps maintain, optimise, and support existing SAP HCM environments while preparing for cloud transformation.
SAP SuccessFactors Global Payroll
Zalaris simplifies your move from legacy payroll systems by centralising multi-country operations into one SAP SuccessFactors solution. We ensure a smooth transition from on-premise to cloud, with local compliance, automation, and expert support built in—so you can modernise payroll without disruption.Related services
Enhance your SAP HCM system with services that ensure performance, security, and future readiness.
German State Office for Salary and Pensions relies on Zalaris for HR services
Zalaris supports the maintenance and development of the entire SAP HCM system for approximately 500,000 payslips.
Read full customer storyFAQs: SAP HCM Support and Maintenance
SAP HCM on-premise support and maintenance services include technical support, compliance updates, system optimisation, and incident resolution for organisations running SAP Human Capital Management (HCM) in an on-premise environment. These services help ensure stable, secure, and compliant HR and payroll operations.
With mainstream maintenance for SAP HCM on-premise ending in 2027, ongoing support is critical. Zalaris provides expert-managed services to extend the life of your current SAP HCM system while preparing for a future migration to cloud-based SAP SuccessFactors.
Yes. Zalaris offers complete SAP on-premise managed services—including payroll processing, compliance management, system monitoring, and hosting—to ensure your HR and payroll systems remain fully functional, compliant, and cost-efficient.
Zalaris provides built-in compliance services, including legal updates and validation checks, across 100+ countries. We help organisations meet regional labour laws and tax regulations with confidence.
Yes, it can be. Zalaris additionally offers secure, enterprise-grade SAP HCM hosting to reduce IT overhead and ensure performance, reliability, and data protection. Hosting can be bundled with full support and managed services.
Absolutely. In addition to on-premise support and maintenance, Zalaris provides strategic advisory and migration services to help you move to SAP SuccessFactors when ready—ensuring a smooth transition with minimal disruption.
Outsourcing SAP HCM support to a managed service provider like Zalaris helps reduce internal IT workload, increase system performance, ensure compliance, and improve overall cost-efficiency. It also ensures continuity while preparing for future cloud migration.
ok, Need a smarter way to manage HR and payroll
Let’s discuss how Zalaris can simplify operations, ensure compliance, and support strategic growth.